Privacy Policy

1. Introduction

Dayvise ("we", "us", "our") is committed to protecting the personal information of everyone who uses this website or orders one of our digital visitor guides. This Privacy Policy explains what personal information we collect, how we use it, how we store it, and what rights you have in relation to it.

This policy applies to all information collected through this website and in connection with any guide orders placed via our online form. By using this website, you acknowledge that you have read and understood this policy.

If you have any questions about our privacy practices, please contact us at hello@dayvise.sg or write to us at #08-12, Pinnacle Hub, 150 Tanjong Pagar Road, Singapore 088536.

2. Information We Collect

We collect only the personal information that is necessary for fulfilling your guide order and communicating with you. Specifically, when you submit our order form, we collect:

• Full name: so we can address you appropriately in our correspondence
• Email address: the primary channel through which we deliver your ordered guide and send order-related communications
• Guide selection: to identify which digital guide you have ordered
• Planned visit month (optional): to help us provide any relevant seasonal context in our follow-up communications, where applicable

We do not collect payment card information directly on this website. We do not collect your physical address, date of birth, phone number, or any other sensitive personal data through our standard order process.

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, and the pages you view. This information is used in aggregate form to understand how our website is used and to improve its performance. It is not linked to any personally identifiable information.

3. How We Use Your Information

We use the personal information you provide exclusively for the following purposes:

• Order fulfilment: to send you the digital guide you ordered by email, along with a confirmation message acknowledging receipt of your order
• Customer support: to respond to any queries, concerns, or requests you submit to us in relation to your order
• Service improvement: to better understand what our visitors are planning and how we can make our guides more useful (using anonymised, aggregate data only)
• Legal compliance: to meet any applicable legal obligations under Singapore law

We do not use your personal information for automated profiling, targeted advertising, or any commercial purpose beyond fulfilling your guide order. We will not add you to any marketing mailing list without your explicit consent.

4. Cookies

This website does not use tracking cookies, advertising cookies, or any third-party analytics scripts. We may use a minimal session cookie to support the functioning of our order form. This cookie contains no personal information and expires at the end of your browser session.

No information collected via cookies on this website is shared with advertisers, data brokers, or any third party. Because we use no external scripts or third-party content on this website, no external services are able to track your visit through our pages.

5. Third-Party Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties. We may share your information only in the following limited circumstances:

• Legal requirement: if we are required to disclose your information by law, court order, or government authority in Singapore
• Protection of rights: if disclosure is necessary to protect the rights, property, or safety of Dayvise, its staff, or others
• Business succession: in the unlikely event that Dayvise is involved in a merger, acquisition, or transfer of assets, your information may be transferred as part of that process, subject to standard confidentiality protections

In all cases, we will only disclose the minimum information necessary and will take steps to ensure that any recipient handles your information responsibly.

6. Data Security and Protection

We take reasonable technical and organisational precautions to protect the personal information you share with us against unauthorised access, disclosure, alteration, or destruction. Our systems are maintained with current security practices in mind, and access to personal data is restricted to members of our team who need it to fulfil guide orders.

Email, by its nature, is not a fully secure communication medium. While we take precautions to protect the information we send and receive, we cannot guarantee the absolute security of data transmitted via email. We recommend that you use a secure and private email address when placing your order.

We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer needed, we delete or anonymise it in a secure manner.

7. Your Rights

You have the following rights in relation to the personal information we hold about you:

• Right of access: you may request a copy of the personal information we hold about you
• Right of correction: you may request that we correct any inaccurate or incomplete information
• Right of erasure: you may request that we delete your personal information, subject to any legal obligations that require us to retain it
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time
• Right to lodge a complaint: you have the right to raise concerns with the relevant data protection authority in Singapore

To exercise any of these rights, please contact us at hello@dayvise.sg. We will respond to all requests within a reasonable timeframe and in accordance with our obligations under applicable Singapore law, including the Personal Data Protection Act 2012 (PDPA).

8. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch:

• Email: hello@dayvise.sg
• Postal address: #08-12, Pinnacle Hub, 150 Tanjong Pagar Road, Singapore 088536
• Phone: +65 6724 3891

We take all privacy enquiries seriously and will make every effort to respond promptly and helpfully.